Shipping policy

Shipping Policy


  • Standard Shipping is available within the continental United States. Shipments to Hawaii and Alaska are quoted at current available rates at the date of purchase and delivery times will vary.

  • Items are usually shipped within 3-4 business days.

BohoWave is NOT responsible for:


  • Delays with shipping due to natural weather conditions or unforeseen events.

  • International Duties or Customs charges

  • Products that are lost or damaged in the mail. The shipping company will be responsible once we ship the packages and provide you with the tracking number. 

  • Products marked “delivered” by the Post Office. You will need to contact your local Post Office to obtain information regarding your package. 

  • If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

  • All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

  • Carrier Contact Numbers:

USPS: 1-800-275-8777


International USPS: 1-800-222-1811


UPS: 1-800-742-5877


Federal Express:  1-800-463-3339


 


  • We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 

  • WRONG ADDRESS DISCLAIMER: 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small-time gap to change the address of the order. If you decide to change your shipping address, please write to us at Sales@Bohowave.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.